Shipping policy

Effective Date: October 1, 2026

Last Updated: October 1, 2026

Thank you for shopping with Activdotcom LLC. We are committed to delivering your smart kitchen gadgets and culinary innovations safely and efficiently. Please review our shipping practices and delivery timelines below.

1. ORDER PROCESSING TIME

All orders are subject to a processing period of 1 to 2 business days before they are packed and dispatched from our warehouse. Order processing occurs Monday through Friday, excluding major national holidays.

You will receive an initial confirmation email once your order is successfully placed, followed by a secondary notification email containing your tracking information once your package is handed over to the carrier.

2. ESTIMATED DELIVERY TIMES

We partner with reliable international logistics carriers to offer standard insured shipping globally. Depending on your destination country or region, standard delivery typically takes between 7 to 15 business days after the order has been processed and dispatched.

Note: Delivery timelines are estimates provided by our shipping partners, not guarantees. Unforeseen delays may occasionally occur due to high carrier volume, extreme weather conditions, or postal network disruptions.

3. SHIPPING RATES

Shipping costs are calculated automatically at checkout based on the destination address and the total weight/dimensions of your selected items. Any applicable shipping promotions or discounts (such as free standard shipping thresholds) will be automatically applied at checkout if your cart qualifies.

4. ORDER TRACKING

Once your package has shipped, you will receive a Shipping Confirmation email containing your unique tracking number. You can use this number to monitor your package's transit status on the carrier’s website. Please allow 24 to 48 hours after receiving your notification for the carrier's tracking portal to update with live transit data.

5. INTERNATIONAL SHIPPING, CUSTOMS, AND DUTIES

Activdotcom LLC proudly ships to modern kitchens worldwide. For cross-border deliveries, please be aware of the following:

Customs Clearance: International orders may be subject to routine customs clearance procedures, which can cause delays beyond our original delivery estimates.
Import Taxes and Duties: The customer (buyer) is considered the importer of record and is solely responsible for any customs duties, import taxes, value-added taxes (VAT), or clearance fees levied by the destination country. Activdotcom LLC has no control over these government-imposed charges and cannot prepay them on your behalf.

6. ADDRESS ACCURACY

Customers are strictly responsible for ensuring that the shipping address provided at checkout is complete, secure, and accurate (including apartment, suite, or unit numbers).

Activdotcom LLC is not responsible for packages that are delayed, misdelivered, or returned to sender due to incorrect or insufficient addresses provided by the buyer. If you realize you have made a typographical error in your shipping address, please email us immediately at contact@activdotcom.com. We will do our best to correct it, but we cannot modify shipping destinations once a package has been dispatched.

7. LOST, STOLEN, OR DELAYED PACKAGES

We provide tracking and insured shipping to protect your order in transit. However, if your tracking link shows that your package was "Delivered" but you cannot locate it:

Verify the shipping address on your order confirmation.
Check with neighbors, building management, or family members.
Look around your property for hidden or "safe drop" locations used by couriers.
Contact your local post office or delivery carrier directly to inquire about the GPS scan location.

If the carrier officially confirms that the package was lost in transit (prior to delivery), please reach out to our support team so we can arrange a replacement.

8. DAMAGED ITEMS ON ARRIVAL

If your kitchen gadget arrives damaged due to rough carrier handling during transit, please refer to our Return and Refund Policy. Contact us within 7 days of delivery with clear photos of the damaged item and the exterior shipping box so we can promptly arrange a free replacement.