Refund policy

Effective Date: October 1, 2026

Last Updated: October 1, 2026

At Activdotcom LLC, customer satisfaction is our top priority. We stand behind the quality of our curated kitchen gadgets and smart culinary products. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-DAY RETURN ELIGIBILITY

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a standard return:

The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.
All original accessories, manuals, and parts must be included.
You must provide a receipt, order number, or proof of purchase.

Note: Kitchen gadgets that show clear signs of use, food residue, or wear beyond inspection may be subject to a partial refund or rejection upon review.

2. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

Contact Support: Send an email to contact@activdotcom.com with your order number, the item(s) you wish to return, and the reason for the return.
Review & Instructions: Our customer support team will review your request within 24–48 business hours. If approved, we will provide you with the detailed return address and a Return Merchandise Authorization (RMA) instruction.
Ship the Item: Pack the product securely in its original packaging and send it to our return warehouse following the instructions provided.

Please do not send purchases back to the address on the parcel or manufacturer without contacting us first, as unauthorized returns cannot be processed.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If your kitchen gadget arrives damaged, defective, or if you receive the wrong item:

Contact us within 7 days of delivery at contact@activdotcom.com.
Attach clear photos or a short video demonstrating the defect, damage, or wrong item alongside your order number.
Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you. You will not be required to pay return shipping fees for damaged or incorrect items.

4. RETURN SHIPPING COSTS

Defective, Damaged, or Wrong Item Sent: Activdotcom LLC covers 100% of the return shipping costs or provides a prepaid shipping label.
Customer Change of Mind / Preference: If you are returning an item due to personal preference, change of mind, or ordering the wrong item, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for return parcels, as we cannot guarantee receipt of returned items without tracking.

5. REFUNDS PROCESS AND TIMELINE

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item and update you on the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (credit card, debit card, or PayPal).
Processing Time: Banks and credit card issuers typically take 3 to 7 business days to post the refunded amount back to your account statement after we initiate the transfer.

6. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

First check your bank account or credit card statement again.
Contact your credit card company or bank, as it may take some processing time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@activdotcom.com.

7. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have following our standard return process, and once the return is accepted, make a separate purchase for the new item.

8. ORDER CANCELLATIONS

Orders are processed swiftly within 1 to 2 business days. If you wish to cancel or modify an order, please contact contact@activdotcom.com immediately.

If your order has not yet been processed or dispatched, we will cancel it and issue a full refund.
If the order has already been shipped, it cannot be canceled mid-transit. You may return the package upon arrival in accordance with this Return Policy.